From KYC verification and withdrawal limits to registration, 2FA setup, and account management — this page covers every common question about mbet in plain, straightforward English.
Have a question? Find your answer here
Whatever the issue, we're here to help — quickly and easily.
All answers are provided in accordance with mbet's actual rules and procedures.
KYC (Know Your Customer) verification is the identity confirmation process required before you can withdraw on mbet. You only need to complete it once — no need to go through it again after that.
Required documents:
Steps: Log in → go to the Profile menu → navigate to the "Verification" or "KYC" section → upload a photo of your document (JPG/PNG, max 5 MB) → submit. Verification is typically completed 24–48 hours verification is completed. If it's urgent, let us know via Live Chat and your request will be prioritised.
Tip: Photos must be clear and legible — blurry or cut-off images may require you to re-upload.
Mbet charges no fees on withdrawals No service charge applied. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction fees — this is governed by their own policy and is outside mbet's control.
Withdrawal limit:
Without KYC verification, your first withdrawal may be held up. Complete your KYC in advance so there are no delays when it matters most.
Keep in mind: Withdrawals can only be made to a mobile banking account registered in your own name — sending to someone else's number is not permitted.
Registration on mbet is completed in three steps — with an average time of just 3 minutes।
Required Information:
After registration, on mobile OTP will arrive — verifying with it activates your account. On your first deposit, 200% Welcome Bonus is available. Each person may hold only one account.
Important: Enter your real name and date of birth — this information will be cross-checked during KYC verification at the time of withdrawal.
Enabling two-factor authentication (2FA) means that even if your password is stolen, no one can access your account — because every login requires an OTP sent to your mobile.
Steps to activate:
With 2FA enabled, logging in from a new device or browser will automatically prompt you for an OTP. On trusted devices, you can activate "Remember this device" to avoid entering an OTP every time. To disable 2FA, simply go back to the same settings and toggle it off — you will need to confirm with an OTP.
Tip: mbet is secure even without 2FA enabled, but turning it on adds a significant layer of protection — especially for accounts that regularly carry a large balance.
Mbet takes responsible gaming seriously. There are two options available to close or suspend your account:
Temporary break (cooling-off): Go to "Responsible Gaming" in your Account Settings → select "Take a Break" → choose a duration: 24 hours, 7 days or 30 days → confirm. During this period, logging in or placing bets will not be possible, but your balance will remain intact.
Self-Exclusion (long-term or permanent): via Live Chat or support@mbet-baji.com— state the duration: 6 months, 1 year, or permanent. Within Within 24 hours takes effect. Any new account created during this period will also be cancelled.
To permanently close your account, contact support as well — you will be given the opportunity to withdraw any existing balance first.
Keep in mind: Making this decision takes courage, not weakness. mbet fully respects your choice.
When you invite a friend to mbet's referral program, both of you benefit — you receive a referral bonus and your friend receives a welcome bonus.
How It Works:
The referral bonus amount may vary depending on the current promotion. For the latest offer, Latest Promotions Visit the page. A single referral code can be used to invite multiple friends — you'll earn a bonus for every successful referral.
Conditions: If the friend you refer is already an mbet member, no bonus will be awarded — the referral bonus applies to new registrations only.
On mbet, some details can be updated directly from your settings, while others require assistance from the support team.
You can change yourself:
Phone Number Change Process: Your mobile number is the primary identifier for your account — which is why it cannot be changed on your own and must be updated through support.
Name change: The name entered at registration generally cannot be changed, as it is tied to KYC verification. If there is a spelling error, you can correct it by submitting supporting documents to support.
Don't see your question on this list? via Live Chat or support@mbet-baji.com— email us and receive a reply in Bengali.
Whether you're new to online betting platforms or a seasoned user, having questions is completely normal. What information is needed to register for the first time, when is KYC required, how long does a withdrawal take — these are the questions mbet's support team hears most often. This FAQ page was created so you don't have to wait in a support queue — find answers to common questions right here.
Many people assume KYC is complicated or time-consuming — but that's a misconception. mbet's KYC process can be completed entirely from your mobile: just upload two photos of your National ID and one selfie. Verification is done within 24–48 hours, and you only need to do it once. Keep in mind that an incomplete KYC means blocked withdrawals — so it's wise to complete your KYC before making your first deposit.
Withdrawals are one of the most common topics people ask about — particularly around fees and timing. mbet does not charge any withdrawal fees. If bKash or Nagad deduct a transaction fee, that is set by the respective payment provider. As for timing — if your KYC is verified, funds typically arrive within 15 minutes. It may take slightly longer during peak hours, but if it exceeds 24 hours, you should contact support.
Staying on top of your account security matters. A password alone is not enough — enabling 2FA adds an extra layer of protection. Setting up 2FA on mbet takes just 2 minutes, and it's especially worthwhile for anyone who regularly keeps a balance in their account.
Many people don't realise just how straightforward the referral program is. Send a friend a link — once they register and make their first deposit, you get your bonus. There is no cap on how many friends you can refer — the more you invite, the more you earn. Check the promo page for the current referral bonus amount.
Changing your mobile number is a bit more involved, since the number itself is your account's primary identifier. That's why this change requires contacting support and verifying both numbers via OTP. While it may seem like extra effort, the process exists to protect you — ensuring no one can change your number without your permission.
If you can't find your answer on this FAQ page, mbet live chat is always open — you can chat in Bengali with no risk of miscommunication. For more complex issues, send a detailed email and the support team will give it the attention it deserves.
Can't find what you're looking for? Contact us directly.
The fastest way to get help. Click the chat icon on the site or app — average response time is 2–3 minutes.
For detailed issues, send an email. You can attach documents or screenshots.
support@mbet-baji.comFull guidelines are available on the Terms & Conditions, Privacy Policy, and Responsible Gaming pages.